Candlelight Property Solutions

Privacy Policy

Our Privacy Policy

Candlelight Property Solutions values the privacy of its users. This Privacy Policy outlines how we collect, use, and protect the information received through our website and services.

Information We Collect

We collect both personal and non-personal information from you when you use our website, contact us via phone or email, or use our valuation services.

Personal Information includes information that can identify you as an individual, such as:

  • Name
  • Email address
  • Phone number
  • Address
  • Information relating to your properties

 

Non-Personal Information includes information that cannot identify you specifically, such as:

  • Browser information
  • IP addresses
  • Pages visited on our website
  • Demographic data

How We Use Information

We use the information we collect to:

  • Provide our property valuation services
  • Respond to inquiries and requests
  • Improve user experience on our website
  • Better understand user needs and interests
  • Personalise marketing and advertising

When We Disclose Information

We may disclose your information to third parties in the following circumstances:

  • With your consent
  • To service providers and partners who assist us in processing orders, deliveries, and related services
  • To comply with legal obligations, enforce our Terms of Service, or protect rights and safety

We do not sell or rent personal information to third parties for marketing purposes.

How We Protect Information

We implement security safeguards to help prevent unauthorised access or disclosure of your information. This includes:
  • SSL encryption of data in transit
  • Encryption of sensitive data at rest
  • Restricted staff access to customer data
  • Continuous monitoring and testing of our systems
While we strive to protect your information, no electronic data transmission or storage can be guaranteed to be 100% secure. We cannot guarantee absolute security of your information.

Your Rights Over Your Information

At any time, you have the right to request access to the personal information we hold about you. You also have the right to request us to update or correct your personal information.

You may opt out of communications at any time. If you wish to do so, please contact us using the contact details on our website.

If you have additional requests around your personal information, please get in touch and we will consider them in line with applicable laws.

Changes to This Policy

We may occasionally update this Privacy Policy to comply with relevant laws and reflect ongoing improvements to privacy practices. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

Please contact us if you have any questions about our Privacy Policy.

Last updated on August 3, 2023